Terms & Condition

Sathi Store – A Canteen Initiative by Sathi BS Foundation

Last Updated: 01 September 2026

Welcome to Sathi Store. By accessing our website, creating an account, placing an order or using our services, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using Sathi Store.

1. About Sathi Store

Sathi Store is a canteen and community-focused initiative of Sathi BS Foundation, established to provide useful products and everyday essentials while supporting the broader educational and social objectives of the Foundation.

Sathi Store is not merely a conventional e-commerce marketplace. Products and services offered through the platform are subject to availability, applicable policies and the terms stated herein.

2. Legal Entity

Sathi Store operates as an initiative associated with:

Sathi BS Foundation

The public-facing educational initiative of:

Basic Shiksha Academy – Reforming Minds
Registered Society No.: S-2029

Wherever legally or operationally applicable, transactions, banking, compliance, agreements and other formal activities may be undertaken through the registered legal entity.

3. Eligibility

By using Sathi Store, you represent that:

• The information provided by you is accurate and complete.
• You have the legal capacity to enter into applicable transactions.
• You will use the website only for lawful purposes.
• You will not misuse the website, account or services.

Where a minor wishes to make a purchase, the transaction should be undertaken with the involvement or consent of a parent, guardian or authorized adult, as applicable.

4. User Account

Certain services may require you to create an account.

You are responsible for:

• Providing accurate information
• Maintaining the confidentiality of your login credentials
• Keeping your account information updated
• Not sharing your password or account credentials unnecessarily
• Informing us of suspected unauthorized account activity

We reserve the right to suspend or terminate accounts involved in misuse, fraud or violation of these Terms.

5. Products and Product Information

We make reasonable efforts to display accurate information regarding products, including descriptions, prices, images and availability.

However:

• Product images may vary slightly from the actual product.
• Colours may appear differently depending on the user's screen.
• Product availability may change without prior notice.
• Minor packaging or manufacturing variations may occur.

We reserve the right to correct errors or inaccuracies where identified.

6. Prices

Prices displayed on Sathi Store are subject to change.

Applicable taxes, delivery charges, service charges or other charges, where applicable, will be displayed during the ordering process or communicated appropriately.

The price applicable to an order will generally be the price confirmed at the time of successful order placement, subject to correction of obvious errors or fraudulent transactions.

7. Orders

Placing an order constitutes a request to purchase the selected product.

An order may be cancelled or rejected in circumstances including:

• Product unavailability
• Incorrect pricing or listing information
• Payment failure
• Suspicious or fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Violation of these Terms & Conditions

Where payment has already been received for an order that cannot be fulfilled, the applicable amount may be refunded according to the refund process.

8. Payments

Payments may be processed through authorized third-party payment gateways.

You agree to provide accurate information necessary to complete the payment.

Sathi Store is not responsible for temporary failures caused by banks, payment gateways, internet service providers or other third-party systems, although reasonable assistance may be provided where possible.

9. Delivery

Delivery timelines displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Location
• Product availability
• Weather
• Transportation conditions
• Public holidays
• Third-party logistics providers
• Events beyond our reasonable control

Customers are responsible for providing a correct and complete delivery address and contact information.

10. Cancellation

An order may be cancelled subject to its processing or dispatch status and the applicable cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

Any applicable refund will be processed according to the relevant refund policy.

11. Returns, Replacement and Refunds

Returns, replacements and refunds will be governed by the applicable Return & Refund Policy of Sathi Store.

Certain products may be non-returnable due to their nature, hygiene considerations, usage restrictions or other applicable conditions.

Customers should inspect products promptly after delivery and report eligible issues within the specified period.

12. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, you should contact Sathi Store customer support as soon as reasonably possible with the relevant order details and, where requested, photographs or other evidence.

Eligibility for replacement or refund will be determined according to the applicable product and return policy.

13. Prohibited Activities

You must not:

• Use Sathi Store for unlawful purposes
• Attempt unauthorized access to the website or its systems
• Introduce malicious software or harmful code
• Interfere with website operations
• Create fraudulent accounts or orders
• Use another person's account without authorization
• Provide false information
• Attempt to exploit pricing, payment or technical errors
• Copy or misuse website content without permission

14. Intellectual Property

The Sathi Store name, logo, graphics, website design, text, photographs, content and other materials may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute or commercially exploit such material without prior written permission, except where permitted by law.

15. Third-Party Services

Sathi Store may use third-party services such as payment gateways, logistics providers, hosting providers and other service providers.

Your use of such services may also be subject to their respective terms and policies.

16. Limitation of Liability

To the extent permitted by applicable law, Sathi Store shall not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service failures, internet interruptions, payment-system failures, delivery delays or force majeure events.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Force Majeure

Sathi Store shall not be liable for delay or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including natural disasters, fire, flood, epidemic, governmental restrictions, strikes, transportation disruptions, technical failures or other similar events.

18. Privacy

Your use of Sathi Store is also governed by our Privacy Policy, which explains how personal information may be collected and processed.

19. Changes to These Terms

We may modify these Terms & Conditions from time to time.

Updated terms will be published on the website with the revised “Last Updated” date.

Continued use of Sathi Store after an update may constitute acceptance of the revised terms, to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to Sathi Store shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of the legal entity.

21. Contact Us

For questions, complaints, order-related issues or other support, please use the official contact details provided on the Sathi Store website.

Sathi Store
A Canteen Initiative by Sathi BS Foundation

Public Initiative: Sathi BS Foundation
Legal Entity: Basic Shiksha Academy – Reforming Minds
Registered Society No.: S-2029