Privacy Policy

Sathi Store – A Canteen Initiative by Sathi BS Foundation

Last Updated: 01 September 2026

Sathi Store (“Sathi Store”, “we”, “us” or “our”) respects the privacy of its users, customers and visitors. This Privacy Policy explains how we collect, use, store and protect information when you access or use the Sathi Store website, services or purchase products from us.

Sathi Store is a canteen initiative of Sathi BS Foundation, the public education initiative of Basic Shiksha Academy – Reforming Minds (Regd. Society No. S-2029).

1. Information We Collect

Depending on your use of our services, we may collect:

• Name
• Mobile number
• Email address
• Delivery or communication address
• Account/login information
• Order and purchase details
• Payment-related information required for processing transactions
• Communication and support requests
• Device, browser and website usage information
• Information voluntarily provided by you through forms or other communication channels

We do not intentionally collect information that is not reasonably required for providing our services.

2. How We Use Your Information

The information collected may be used to:

• Create and manage your Sathi Store account
• Process and fulfil orders
• Arrange delivery or collection of products
• Process payments and refunds
• Send order confirmations and service-related communications
• Respond to customer support requests
• Improve our products, services and website
• Maintain security and prevent fraudulent or unauthorized activities
• Comply with applicable laws and regulatory requirements

Where permitted by applicable law, we may also use your contact information to communicate information about relevant services, offers or initiatives. You may opt out of promotional communications where applicable.

3. Payment Information

Payments may be processed through third-party payment service providers.

Sathi Store generally does not need to store your complete debit card, credit card, UPI PIN, banking password or other confidential payment credentials on its own systems.

Payment information submitted through a payment gateway may be handled by the relevant payment service provider according to its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain login sessions
• Remember preferences
• Improve website functionality
• Understand website usage
• Improve security and performance

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information for monetary gain.

Information may be shared with trusted service providers where reasonably necessary to operate Sathi Store, including:

• Payment gateway providers
• Delivery/logistics partners
• Website and hosting service providers
• Technical and security service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

Such sharing will be limited to the purpose for which it is required, subject to applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet-based system can be guaranteed to be completely secure. Users should also take appropriate precautions, including keeping account credentials confidential.

7. Data Retention

We may retain personal and transaction information for as long as reasonably necessary to:

• Provide our services
• Maintain transaction and accounting records
• Resolve disputes
• Prevent fraud and misuse
• Meet legal, tax, accounting and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

8. Children's Privacy

Sathi Store is not intended to knowingly collect unnecessary personal information from children.

Where a service or product is intended for students or minors, transactions or account activities may need to be undertaken by or with the involvement of a parent, guardian or authorized adult, as applicable.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. Users are encouraged to review the privacy policies of such third parties before providing information.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

You may contact us if you wish to exercise an applicable privacy right or have a concern regarding the handling of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated policy will be published on this page with a revised “Last Updated” date.

12. Contact Us

For privacy-related questions, requests or concerns, please contact Sathi Store through the official contact details provided on our website.

Sathi Store
A Canteen Initiative by Sathi BS Foundation

Public Initiative: Sathi BS Foundation
Legal Entity: Basic Shiksha Academy – Reforming Minds
Registered Society No.: S-2029